SECRETLAB
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Secretlab OMEGA 2020
41229 Customer Reviews
Secretlab Classics
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Limited Time Offer
Financing available. Learn More.
- Same-day delivery available
- Choose your delivery date and time slot*
- Up to 5-Year Extended Warranty Learn More
- Up to 49-day refund/return policy** Learn More
** Return fees apply.
Secretlab OMEGA 2020 Series
Everyday comfort without the frills. The Secretlab OMEGA 2020 sets the standard for impeccable build quality and comfort in a gaming chair.
Superior Comfort in a Compact Form Factor
Specially formulated patent-pending cold-cure foam, crafted for the perfect blend of even weight distribution and optimal pressure relief.
Secretlab PRIME™ 2.0 PU Leather is stress-tested in our lab for durability, abrasion and flex resistance — far more rigorous than industry standards, for years of real-world use.
All-day comfort with the Secretlab Signature Memory Foam Head Pillow. Made of dense premium memory foam coated in a layer of cooling gel and wrapped in velour for a soft touch.
Snug Fit Seatbase
Complete Recline And Tilt Adjustability
Full-Metal 4D Armrests
Signature Memory Foam Lumbar Pillow and Head Pillow with Cooling Gel
Best-In-Class Materials
Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.
Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you’re unsure about the additional costs.
Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
Yes. We deliver 7 days a week, with the exception of Public Holidays. Simply choose the delivery date and time that suits your schedule at checkout. Three time slots are available daily for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
Limited same-day delivery slots are available as well for orders placed before 5pm. If you opt for same-day delivery, we’ll deliver your order on the day of purchase between 7pm and 10pm. Do note that there will be an additional fee of S$29 per chair or desk for same-day deliveries.
On your chosen delivery date, you will receive an SMS reminder regarding the delivery of your order. If you require further assistance, you can call us at +65 6341 5032.
Secretlab OMEGA 2020 Gaming Chair
Customer Reviews
Customer Reviews
- Reviews
- Questions
New ZealandExceptional Chair
We purchased this chair for our teenage son. We have tried other brands and spent a fortune on chairs that haven’t lasted. Highly recommend this chair, it’s absolutely worth every cent!
AustraliaGreat quality
Great quality, comfortable seats
United StatesLove my Batman Chair!
Extremely happy with my Batman chair. Very high quality material and construction, and very comfortable. Very happy with the purchase.
CanadaChair well built but not comfortable (for me)
Very easy assembly and good quality materials. Unfortunately, this chair was too firm for my personal comfort.
United StatesGreat quality chair, customer service lacking
I don't know where to begin with this review. I ordered the Cyberpunk Titan Evo 2022 chair. I paid extra for expedited processing. It arrived fairly quickly. Upon receiving the chair, I noticed there were some issues with the stitching on the back of the chair. It looked like some of the red threads on the design were skipped over during manufacturing. This is where the fun begins. I emailed customer support and a long process ensued. First, he had me send pictures in of the issue. No problem with that and that is very rational. Then, they said they could send a replacement chair back out OR I could have a 20% off coupon on an accessory if I kept the chair with defect. While I'm glad that they offered to send a replacement chair back out, after paying over $600 for this chair, I felt like something more should have been offered (perhaps even the 20% off coupon for all my trouble). I also thought it was laughable that they would only give you a 20% off accessory coupon if you kept a defective item you paid over $600 for. Anyway, I let customer service know how I felt about the issue and they said that they checked and they could be allowed to offer me the coupon for 20% off an accessory balong with the replacement back rest. They sent me the coupon code and told me it would expire in 2 weeks lol. Although the customer service rep was nice, I don't feel like adequate compensation was made. I paid over $600 for this chair. The process of exchanging the seat back was fairly easy. However, after receiving my new chair back, I also noticed even more flaws with the stitching on the new one. I decided to just keep the chair after having quite lengthy conversations in the past with customer service. I was ready to be done. The chair itself is built really well, it's tough and strong and pretty heavy. It glides nicely and I love that you can lay it back. All in all, I'm sure some others have had good experiences with this company but I wouldn't buy another chair from here unless it was deeply discounted. I should have read reviews before purchasing.
