Popular questions of the Month!
- Do you ship overseas?Open or Close
What's the difference between THRONE, OMEGA, OMEGA ELITE, and TITAN?Open or Close
The THRONE is suitable for the more petite user, with thick layers of cold-cure foam cushioning, 4D armrests, an aluminium base, velour pillows, and PU casters.
The OMEGA contains an even thicker layer of cold-cure foam to provide extreme cushioning & support. The overall shape of the chair wraps more fittingly for most people, providing better ergonomic support. Additionally, it comes with a multi-functional tilt mechanism which is more flexible and also allows you to lock the chair at desired angles.
The OMEGA ELITE is our top-of-the-line chair. It retains the same design as the OMEGA, but has its backrest and seatbase coated with our Secretlab LUXE leather, made of carefully selected top-grain leather. The OMEGA ELITE also features our XL PU casters, which are larger in size than our standard casters for even smoother gliding, increased sturdiness and durability.
The TITAN features an even larger backrest and a wider, less contoured seat base. This chair is ideal for the bigger-than-average user, up to 195cm in height and 130kg in weight. It is also the only model in our lineup that has our integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning a knob on the side of the backrest. In addition, the TITAN also uses our XL PU casters for extra durability.Click here to check out our comparison table between our chairs.
What's the difference between the THRONE V2 / OMEGA and the THRONE 2018 / OMEGA 2018?Open or Close
We further refined our THRONE and OMEGA lines with a suite of upgrades:
Improved inner cushioning: The OMEGA 2018 and THRONE 2018 feature improvements to the build of the inner cushioning—made from Secretlab’s signature cold-cure foam—which now allows for better and more even distribution of the user’s weight throughout the entire seat.
Velour memory foam lumbar pillow: Memory foam was first developed by NASA and will now come equipped with the OMEGA 2018 and THRONE 2018 in the form of a brand new lumbar pillow. While the pillow that comes with each model differs slightly, each has been designed to mold to the user’s body—evenly distributing body weight—to provide support to your lower back while sitting in either chair.
Upgraded armrests: The armrests also feature a design upgrade—not only is it wider and more spacious, it is also contoured to be more ergonomically sensible, enabling comfortable and effortless use in a further expanded variety of ways. Its surface material has been improved as well to be more comfortable for elbows to be anchored on.
Hydraulic Piston: Adjustments have also been made to the hydraulic piston to better suit a wider range of user heights. This ensures that more users will be able to sit with their feet planted solidly on the ground preventing the possibility of poor blood circulation to the lower body.
What's the difference between the Full Tilt and Multi Tilt mechanisms?Open or Close
The Full Tilt mechanism is found on the Throne V2 series. It allows you to adjust the height and tension, giving you control over the suspension of the chair when reclining backwards.
The Multi-functional Tilt mechanism is equipped on the OMEGA and TITAN series. It has all the features of the Full Tilt mechanism, but also gives you full control over the suspension of the chair. It allows you to lock the chair at desired angles.
When’s the earliest delivery date?Open or Close
You can select your delivery date and time slot when you checkout at our shopping cart.
What is the weight limit?Open or Close
The recommended weight limits are:
- 100kg for the THRONE,
- 110kg for the OMEGA and OMEGA ELITE,
- 130kg for the TITAN.
Will the V1 be available again?Open or Close
The V1 has been retired.
What advantages do Secretlab chairs have over other branded chairs?
Direct SalesOpen or Close
Our mission is to bring value to you, the customer. We do this in many ways—one of them is that we sell directly to the consumer. This removes the extra layers of final costing such as overseas distributor margins, local distributor margins, retailer margins, and storefront costs. We then take those savings and pass it on to you.
In short, you don't have to deal with any middlemen when you choose Secretlab. You get your chair straight from our factory to you.
Specialized Local Warranty SupportOpen or Close
Being a Singaporean company, we want to treat our Singaporean customers the very best. Our main warehouse and technical experts are located in Singapore, so should something go wrong, you can be assured that we have the necessary spare parts and expertise to help you out ASAP.
This is something regular distributors can't offer—let alone parallel importers or unofficial resellers.
Product Development EdgeOpen or Close
We develop our Secretlab chairs by combining the best from other brands, kind of like the Hybrids of Starcraft II. We're former gamers ourselves, so we fully understand a consumer’s point of view when it comes to what people look for in a good chair. We put ourselves in your shoes to develop our products. And while we recognise that everyone has their own preferences, we've worked hard to accommodate each feature of the chair to the majority.
Top Quality MaterialsOpen or Close
We've chosen the very best grades of top-grain and PU leather, and use precisely cut cold-cure foam, because we believe that no compromises should be made if you're going to be sitting for long hours at work or play.
Our signature PRIME PU leather is very durable, soft, flexible, and waterproof. The OMEGA ELITE features our signature Luxe leather as well, which is made of carefully selected premium top-grain leather. It's durable and long-lasting, while allowing for increased breathability due to porous nature of real leather.
We combine that with precisely cut cold-cure foam that provides immaculate cushioning & support, to deliver a sitting experience no other brands can match.
Our chairs also weigh at least 27kg, and are constructed with steel tubings at least 1.9cm thick. We've built our chairs for long-term durability, so we don't skimp on quality in any way.
Why choose a Secretlab chair over other chairs?Open or Close
At Secretlab, we recognize the importance of having an ergonomic chair. Statistics have shown that people spend more than half of their waking hours sitting down. This results in a high chance for improper posture, which can lead to chronic back health problems over time.
With this in mind, we were inspired by car racing seats—seats designed to conform to the human body shape in order to provide advanced lateral support and weight distribution. We've applied the same concept in the design of our chairs to accommodate long hours of usage in front of the computer. Each chair spawns from quality core materials, unparalleled craftsmanship, and state of the art manufacturing processes.
Choosing a Secretlab chair is an investment in comfort. It's easy to overlook the importance of a chair that supports you well and keeps you comfortable, but your back will thank you in the long run!
What is the Secretlab mission?Open or Close
Secretlab chairs have been designed to combine both ergonomics and comfort at a price point that would make it accessible to all. We hope to provide customers with an option that is not only affordable, but also of a superior quality.
How do I know if a Secretlab chair will be a good fit for me?Open or Close
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. Should you have any concerns, you can check out the measurements of each chair under the Resources section.
If you're based in Singapore, you can also come down to our showroom to try out all our chairs. We'll be there to help you find a chair that suits you!
Where can I find a Secretlab chair?Open or Close
Want to see and try our chairs in person? All our chairs can be seen and tested at our showroom located at Secretlab HQ @ 994 Bendemeer Road (#05-03) S339943.
Our opening hours are Mon—Sat 11am—8pm.
Warranty, Delivery, Assembly
Warranty SummaryOpen or Close
To summarize our warranty policy:
2 years warranty on all functionality portions of the chair. Aesthetics defects & misuse of the chair are not covered.
Email in image or video of relevant defect to email@example.com within 14 days of defect.
If defect is found to be present, we will send you a new piece of the defective part and arrange to collect the old part back.
Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
More details on our warranty statement.
Refund & Return PolicyOpen or Close
We offer returns up to 14 days from the date of delivery, subject to return fees.
How will my order be delivered?Open or Close
We deliver your chairs straight to your doorstep by local courier, as long as someone is there to receive the delivery. You get to choose your delivery date and time slot when checking out, so you won't have to worry about missed deliveries.
We’re able to fulfil your selected date & time 99% of the time. On the rare occasion that we cannot, we’ll do our best to give you a call at least 1 working day in advance to notify you about the change.
For certain areas such as restricted zones, islands, CBD towers, no-lift areas, additional delivery charges may apply. Please check with us if you are unsure about the additional costs.
Accessories will be delivered by standard mail, and should take about 2-3 working days to reach you.
What are the date/timings for deliveries?Open or Close
You can find and select your desired delivery date and time-slot when checking out on our shopping cart page. We usually deliver every day of the week, excluding Sundays and public holidays.
How do I assemble Secretlab chairs myself?Open or Close
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please don't hesitate to drop us an email at firstname.lastname@example.org and our support team will do our best to help you.
How do I take care of my Secretlab chair?Open or Close
Check out our Aftercare Guide for tips on how to maintain your chair and keep it looking great!
How do I pay for my order?Open or Close
For online orders, we only accept payment by credit card or iBanking.
If you're coming down to our showroom to make your purchase, we can accept cash and NETS payment as well.
Can I pay by instalments?Open or Close
- Proceed to checkout your order as per normal.
- Complete the checkout using a DBS or OCBC credit card.
- Proceed to your respective bank's instalment plan web page and follow the instructions to apply for the instalment plan.
- Contact your bank if you need additional information.
Still unsure? Check out our Instalment Plans page to learn more.