Very Frequently Asked Questions
What's the difference between Throne V2, OMEGA, OMEGA ELITE, and TITAN?Open or Close
The Throne V2 is an improved version of the V1. It has even better cushioning, 4D armrests, an aluminium base, velour pillows, and PU casters, just to name a few improvements.
The OMEGA contains an even thicker layer of cold-cure foam to provide extreme cushioning & support. The overall shape of the chair wraps more fittingly for most people, providing better ergonomic support. Additionally, it comes with a multi-functional tilt mechanism which is more flexible and also allows you to lock the chair at desired angles.
The OMEGA ELITE retains the same design as the OMEGA, but has its backrest and seatbase coated with our Secretlab LUXE leather, made of carefully selected top-grain leather. The OMEGA ELITE also features our XL PU casters, which are larger in size than our standard casters for even smoother gliding, increased sturdiness and durability.
The TITAN features an even larger backrest and a wider, less contoured seat base. This chair is ideal for the bigger-than-average user, up to 195cm in height and 130kg in weight. It is also the only model in our lineup that has our integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning a knob on the side of the backrest. In addition, the TITAN also uses our XL PU casters for extra durability.Click here to check out our comparison table between our chairs.
Do you have any retailers in my country?Open or Close
We are currently not dealing with any retailers or resellers. All sales are done directly through our website, and orders are shipped from our HQ in Singapore. This allows us to ensure the quality of our products and services that are delivered to our international customers.
How do I know if a Secretlab chair will be a good fit for me?Open or Close
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. Should you have any concerns, you can check out the measurements of each chair under the Resources section.
If you're still unsure, feel free to drop us a message or email and we'll try our best to help you find a chair that suits you!
What's the warranty?Open or Close
To summarize our warranty policy:
2 year limited warranty on all functional portions of the chair. Aesthetic defects & misuse of the chair are not covered.
Email in image or video of relevant defect to firstname.lastname@example.org within 14 days of defect.
If defect is found to be present, Secretlab will cover the cost of the replacement and HALF of the shipping cost. Alternatively, the part can be collected from Secretlab HQ at 994 Bendemeer Road, Singapore.
Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
More details on our 2-year limited International warranty statement.
How much will shipping cost, and how long will it take?Open or Close
Our chairs are shipped out from our warehouse in Singapore, where we are based. Once payment has been confirmed, please allow for 1-2 working days for your order to be processed, after which we will ship your order by DHL. Shipping timings will depend on your location—you can refer to the table below to get an estimate. A tracking number will be provided in your Shipping Confirmation email, so you can track the progress of your order.
We ship our chairs with DHL International Shipping, and subsequently by a local courier service based in the destination country.
Our chairs are delivered flat-packed in a large box, with the parts inside securely protected by thick layers of foam.
Express Int'l Shipping Shipping Cost SGD$99.00 Tracking Brunei 3-4 working days Hong Kong 3-4 working days Indonesia 3-6 working days Philippines 3-4 working days South Korea 3-4 working days Taiwan 3-4 working days Thailand 3-4 working days Vietnam 3-4 working days
*Applicable Custom duties and tax in your respective country is NOT included in the pricing. You are responsible for the payment of such fees, if applicable.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforseen circumstances outside of our control.
How do I assemble Secretlab chairs myself?Open or Close
As our chairs are shipped flat-packed, they will require some basic assembly out of the box. It's quite simple and straightforward, though it's even easier if you have a helping hand during the process. Other than that, all you'll need is a Phillips screwdriver!
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please don't hesitate to drop us an email at email@example.com and our support team will do our best to help you.
How do I pay for my order?Open or Close
For online orders, we accept payment by credit card or bank transfer. Bank transfer details, including SWIFT code, can be found in your Order Confirmation email.