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Very Frequently Asked Questions

Here, we answer all the questions you may have regarding Secretlab and our chairs.

Popular questions of the Month!


  • Do you ship overseas?Open or Close

  • What's the difference between THRONE, OMEGA, OMEGA ELITE, and TITAN?Open or Close

  • What's the difference between the THRONE V2 / OMEGA and the THRONE 2018 / OMEGA 2018?Open or Close

  • What's the difference between the Full Tilt and Multi Tilt mechanisms?Open or Close

  • When’s the earliest delivery date?Open or Close

  • What is the weight limit?Open or Close

  • Will the V1 be available again?Open or Close

What advantages do Secretlab chairs have over other branded chairs?


  • Direct SalesOpen or Close

  • Specialized Local Warranty SupportOpen or Close

  • Product Development EdgeOpen or Close

  • Top Quality MaterialsOpen or Close

Secretlab Chairs


  • Why choose a Secretlab chair over other chairs?Open or Close

  • What is the Secretlab mission?Open or Close

  • How do I know if a Secretlab chair will be a good fit for me?Open or Close

  • Where can I find a Secretlab chair?Open or Close

Warranty, Delivery, Assembly


  • Warranty SummaryOpen or Close

  • Refund & Return PolicyOpen or Close

  • How will my order be delivered?Open or Close

  • What are the date/timings for deliveries?Open or Close

  • How do I assemble Secretlab chairs myself?Open or Close

  • How do I take care of my Secretlab chair?Open or Close

Payment


  • How do I pay for my order?Open or Close

  • Can I pay by instalments?Open or Close