Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.
Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you’re unsure about the additional costs.
Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
Yes. We deliver 7 days a week, with the exception of Public Holidays. Simply choose the delivery date and time that suits your schedule at checkout. Three time slots are available daily for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
Limited same-day delivery slots are available as well for orders placed before 5pm. If you opt for same-day delivery, we’ll deliver your order on the day of purchase between 7pm and 10pm. Do note that there will be an additional fee of S$19 per chair or desk for same-day deliveries.
Once your order ships, you’ll receive a tracking number that you can use to follow your package as it makes its way to you. We’ll also send you an SMS reminder regarding the delivery of your order. If you require further assistance, you can call us at +65 6341 5032.
Secretlab OMEGA 2020
I have been satisfied overall with my Omega chair. It is a little stiff yet I can sit in it for hours. I wish the pillow was not as.. thick... but it is very soft. I like the adjustable arm rests. The features are easily adjustable. Overall I would recommend this chair for a main gaming and/or office chair. Slightly softer seating, or more seating options, and a slightly thinner head rest pillow, would make it 5 stars for me.
The chair is very comfortable, well designed, High Quality leather
The chair is perfect other than some fraying on the logos. All logos undid themselves slightly within a few weeks but have not gotten much worse yet.
I've used this chair now for about three months now. One of the best chairs I have ever used. I chose this chair based on my height and weight (I am very small person). The softweave is very soft and comfortable. The only issues I have experienced with this chair is that the arm rests are not very sturdy. They tend to move pretty easily with a little bit of pressure instead of staying locked in place. The only other minor issue I have had is the softness of the pillows as they tend to be more on the firm side. Would recommend this chair despite these few issues!
You hear the hype, you see the price tag, you put it off, but when you buy it you wish you would've bought it years ago! It's worth every penny and it's helped my posture so much. 100% recommended!!