Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.
Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you are unsure about the additional costs.
Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
Yes. We deliver 7 days a week, with the exception of Public Holidays. Simply choose the delivery date and time that suits your schedule at checkout. Three time slots are available daily for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
Limited same-day delivery slots are available as well if you place your order before 5pm. If you opt for same-day delivery, we’ll deliver your order on the day of purchase between 7pm and 10pm. Do note that there will be an additional fee of S$19 per chair or desk for same-day deliveries.
You’ll receive a shipping confirmation email with a tracking number when your order ships. We’ll also send you an SMS reminder regarding the delivery of your order. If you require further assistance, you can call us at +65 6341 5032.
Secretlab OMEGA 2020
Very comfortable. I sit on this chair for 10+ hours and no complaints at all. No back and neck pain anymore.
The chair is comfortable & easily move around the house. I can adjust the chair to my most comfortable position.
The best chair that I've ever had, well worth the money for gaming or just a work from home setup
The chair is comfortable especially with the head rest & back support cushion included.
I bought one of these during lockdown to help make working from home more tolerable and it’s the best chair I’ve ever sat in! So comfortable and adaptable - wish I’d bought one years ago.