Specifications and Shipping
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
We deliver your chairs straight to your doorstep by local courier with signature requirement. You get to choose your preferred delivery date and time slot when checking out as well.
We aim to deliver all orders within the selected date and time slot but on the rare occasion that there are any changes, we’ll do our best to give you a call at least 1 working day in advance to update you.
For certain areas such as restricted zones, islands, CBD towers, no-lift areas, additional delivery charges may apply. Please check with us if you are unsure about the additional costs. Accessories will also be delivered by local courier service and should take about 2 to 3 working days to reach you.
Accessories will be delivered by registered mail, and should take about 2-3 working days to reach you.
You can select your desired delivery date and time slot when checking out on our shopping cart page. We deliver every day of the week, excluding Public Holidays.
We have 3 time slots available for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
We do have a same-day delivery option available as well, though slots are limited. Orders will be delivered on the day of purchase between 7pm to 10pm. Do note that for same day delivery, there will be an additional fee of S$19/chair.
You will be receiving a shipping confirmation email together with an SMS reminder for the delivery of your chair. Please drop us a call at +65 6341 5032 should you require any further assistance.
Secretlab OMEGA 2020
i am enjoying every bit of the chair. loving it
Buying a softweave pure black was one of the best decisions i've made this year. Using it for about 3 weeks so far, its study build and seamless rolls across the floors leaves one satisfied with their purchase. Many adjustable parts means i can adjust the chair in many ways to suit my lazy and odd postures gaming for many hours.
Superb and comfortable while sitting on it for long hours.
The most comfortable chair that I have invested with no regrets! The chair came in great condition, it was easy to fix up and really love the color of it. It has great support and esp being able to adjust the angle of the chair to my liking!
The chair was totally comfortable and even can down to 45 degree