Popular Questions
Before You Buy
Since its founding in 2014, Secretlab has effectively set a new standard for gaming chairs. The 2020 Series raises the bar even further, featuring durable and supple PRIME™ 2.0 PU leather, full-metal 4D armrests, and memory foam head and lumbar pillows. Secretlab chairs are made only from top-of-the-line materials and components, and we’ve worked with scientists at the Agency for Science, Technology and Research (A*STAR) to stress test and certify our upholstery for extreme durability and quality.
When you buy a Secretlab chair, you know you’re getting quality that is the result of years of R&D work and ceaseless iteration. The Secretlab 2020 Series is also backed up by a 5-year Extended Warranty, far exceeding the industry standard. Put simply, we’re prepared to stand behind our chairs for a long time.
In addition, Secretlab chairs are designed to combat poor posture, one of the most common causes of chronic back pain. Our specially formulated Cold-Cure Foam Mix is just the right balance between firm and soft, offering remarkable support and comfort. The included memory foam lumbar pillow shores up your lower back and relieves strain on your spine, while the adjustable 4D armrests let you rest your elbows, taking the pressure off your shoulders and neck. The chair effectively adapts to you, featuring also a multi-tilt mechanism with tilt lock that lets the seat base tilt back when you lean into the chair.
Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.
Each Secretlab chair is engineered to fit different builds. Our handy sizing calculator can help you see which model fits you best, based on your height and weight.
The Secretlab OMEGA is equipped with a thick layer of patent-pending cold-cure foam to provide optimal comfort and support for long hours. Its relatively compact design is a good fit for those who prefer a more snug sitting experience. In addition, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preferences. The seat base can tilt back when you lean into the chair, and you can then lock it at your desired angle of tilt.
On the other hand, the Secretlab TITAN is built for larger folks, featuring a taller backrest and a wider and deeper seat base. The leveled seat base also makes this a great option if you like to sit cross-legged. This chair is ideal for the users who are up to 200cm in height and 130kg in weight. It is also equipped with an integrated adjustable lumbar support system, which allows you to adjust the depth of lumbar support by simply turning the knob on the right of the backrest.
The Secretlab TITAN XL is a larger version of the TITAN. It retains all its features, but is up to 25% larger and comes with an even taller backrest. Its side wings are smaller but wider too, creating an even more spacious environment. It is designed for users up to 208cm in height and weighing up to 180kg.
All Secretlab chairs come with large and sturdy XL PU caster wheels, which are designed to glide smoothly over most surfaces without damaging them.
Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.
Here’s a look at how they differ:
- Spill-resistance
Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave® Fabric is a great option as well. - Breathability
If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave® Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat. - Ease of maintenance
PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave® fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.
Secretlab NAPA leather is our most luxurious upholstery offering. Made from genuine animal hide, it is buttery-soft and exceptionally cool to touch. This is the same leather used by luxury automobiles and boutique bags, and it is both very breathable and durable.
On the other hand, Secretlab PRIME™ 2.0 PU leather is a more accessible option that has been engineered to have the right amount of flex and softness without sacrificing any durability. It was designed to be easy to maintain and also contains no animal byproducts.
Regardless of the type of leather you pick, we recommend practicing a regular care regime to ensure it stays in tip-top condition for longer. For some quick tips, check out our Aftercare Guide.
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Each Secretlab chair has a different weight limit:
- Secretlab OMEGA - 110kg
- Secretlab TITAN - 130kg
- Secretlab TITAN XL - 180kg
While our chairs are actually rated for higher loads, we arrived at these recommended weight limits after rigorous testing to determine what would provide you with the safest and most optimal experience.
We are headquartered right here in Singapore and our showroom is located at:
Secretlab HQ @ B-CENTRAL
994 Bendemeer Road #03-07
Singapore 339943
You can find detailed directions on our Contact Page.
Secretlab ships directly to customers in over 60 countries worldwide. To make things more convenient for you, Secretlab is also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.
In order to ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair through our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:
- United States
https://secretlab.co - Canada
https://secretlabchairs.ca - United Kingdom
https://secretlab.co.uk - European Union
https://secretlab.eu - Australia
https://secretlabchairs.com.au - New Zealand
https://secretlab.co.nz - Singapore
https://secretlab.sg - Malaysia
https://my.secretlab.co - Japan
https://secretlabchairs.jp
https://www.amazon.co.jp/secretlab - South Korea
https://secretlabchairs.co.kr - Indonesia
https://www.lazada.co.id/shop/secretlab
https://shopee.co.id/secretlab.id
https://www.tokopedia.com/secretlab - The Philippines
https://www.lazada.com.ph/shop/secretlab
https://shopee.ph/secretlabph_aad - Thailand
https://www.lazada.co.th/shop/secretlab-fulfilled-by-neolabs
https://shopee.co.th/secretlab
The Secretlab website is available mainly in English. However, to facilitate a more accessible and convenient shopping experience for our international customers, we also support different languages in select regions.
For a full list of the different languages that you can view our website in, please refer below:
- United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
- European Union – English, German, French, Spanish, Italian
- Korea – English, Korean
- Japan – Japanese
- The Philippines – English (Shopee and Lazada)
- Thailand – English (Lazada), Shopee (Thai)
- Indonesia - English (Shopee), Bahasa (Tokopedia)
Orders & Payment
You can pay for your order securely with the Stripe payment method, which accepts both debit and credit cards. In addition, we do accept PayNow and you can select your preferred option upon carting out.
You can pay with instalments using the following methods:
Up to 3 months, offered by Rely:
- Proceed to checkout your order as per normal.
- Select Rely as your payment method.
- Enter your details with Rely, confirm purchase.
- That's all.
Up to 24 months, offered by DBS My Preferred Payment Plan and OCBC Paylite:
- Proceed to checkout your order as per normal.
- Complete the checkout using a DBS or OCBC credit card.
- Proceed to your respective bank's instalment plan web page and follow the instructions to apply for the instalment plan.
- Contact your bank if you need additional information.
Still unsure? Check out our Instalment Plans page to learn more.
We work to have all orders dispatched to you soonest possible and so at times, the order may already be on its way to you. Therefore, we always recommend for you to check on your order at checkout.
However, if your order is already on its way to you, please reach out to our support team via the Contact Form as soon as possible and they will do their best to assist you with re-routing the order on a best effort basis.
Unfortunately, we will not be able to cancel your order once your order has been dispatched for delivery.
Once your order has been successfully placed, you will receive an order confirmation email with your order details. Your chair will be dispatched as per your requested delivery date and time slot.
Pre-Order
When you purchase a pre-order product, the estimated shipping date for your order at the time of your purchase can be found in your order confirmation email and invoice. This date is an estimation of when your purchase will be back in stock and shipped to you.
Once the shipment for your chosen chair model and colorway arrives, we will work to have the chair delivered to you on your chosen delivery date and time slot.
Delivery
Delivery to your doorstep by our local courier will be $20. You will be able to add on the assembly service by our technician for another $29. Our technician will then deliver and assemble the chair for you at your location.
We deliver your chairs straight to your doorstep by local courier with signature requirement. You get to choose your preferred delivery date and time slot when checking out as well.
We aim to deliver all orders within the selected date and time slot but on the rare occasion that there are any changes, we’ll do our best to give you a call at least 1 working day in advance to update you.
For certain areas such as restricted zones, islands, CBD towers, no-lift areas, additional delivery charges may apply. Please check with us if you are unsure about the additional costs. Accessories will also be delivered by local courier service and should take about 2 to 3 working days to reach you.
Accessories will be delivered by registered mail, and should take about 2-3 working days to reach you.
You can select your desired delivery date and time slot when checking out on our shopping cart page. We deliver every day of the week, excluding Public Holidays.
We have 3 time slots available for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
We do have a same-day delivery option available as well, though slots are limited. Orders will be delivered on the day of purchase between 7pm to 10pm. Do note that for same day delivery, there will be an additional fee of S$19/chair.
You will be receiving a shipping confirmation email together with an SMS reminder for the delivery of your chair. Please drop us a call at +65 6341 5032 should you require any further assistance.
If your delivery location requires special permission to access, please inform the management of your building beforehand to make the necessary arrangements, so our delivery personnel can enter and deliver your chair to you. If you are unsure of the requirements for your building, kindly check with your building management before placing your order.
For condominiums, do note that there may be certain timings where deliveries are not allowed, so please ensure that the delivery time slot selected is within your residence’s approved timings, or contact your management to arrange beforehand.
Yes we do. At the moment, we ship to countries like Thailand, Brunei, Indonesia, Philippines, Vietnam, Hong Kong and Taiwan. To ship to these locations, you can place an order directly on our Singapore store and input your full shipping address. The cost of shipping would be at SGD $99 excluding customs duties and taxes.
We are constantly working to increase the number of countries we ship to so do keep a lookout on our social media pages. You can also drop our support team a query on our contact form to check if we ship to your location.
Warranty, Refund & Return
Our warranty policy can be summarized as follows:
- Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- For international orders, the cost of shipping of replacement components will be half borne by the purchaser (excluding any additional cost from custom duties and taxes)
- Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
Though we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support Form with photos of the affected area and your order number so our Support team can do their best to assist you.
The Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Series chairs.
If you recently purchased a 2020 Series model, simply post a photo of your new chair on social media—this applies to Facebook, Instagram, Twitter, Reddit, YouTube or Twitch—with the hashtag #Secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.
You should receive an email update regarding your application within 5 working days.
Assembly & Care of Products
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
We do offer assembly service for all deliveries in Singapore! Simply select the Delivery + Assembly option upon checkout (additional costs may apply), and our skilled technicians will assemble your chair upon delivery.