Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.
Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you are unsure about the additional costs.
Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
Yes. We deliver 7 days a week, with the exception of Public Holidays. Simply choose the delivery date and time that suits your schedule at checkout. Three time slots are available daily for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
Limited same-day delivery slots are available as well if you place your order before 5pm. If you opt for same-day delivery, we’ll deliver your order on the day of purchase between 7pm and 10pm. Do note that there will be an additional fee of S$19 per chair or desk for same-day deliveries.
You’ll receive a shipping confirmation email with a tracking number when your order ships. We’ll also send you an SMS reminder regarding the delivery of your order. If you require further assistance, you can call us at +65 6341 5032.
Secretlab TITAN XL 2020
The overall experience was great. However, I'm still waiting for my missing chair button for 3 weeks now under #633005. For this, I'm giving 4 stars.
This is a high quality product backed by excellent service. There is, however, room for simple but important improvement. Although the rise height is adequate, and more than other comparable products, it should be made possible to raise the seat by another 5cm. There is another issue. Although the armrests are more adjustable than other products, the options are still too limited. The base height of the armrests is too low, and the top height is unrealistically high, unless you have an unusual set of arms. The armrests should be redesigned to allow a much lower minimum height. I am using this seat as pilot in a semi-professional flight simulator, and the armrest gets in the way of the engine control/throttle mechanisms. The armrest mounting brackets attaching to the seat base could incorporate a bracket that would allow the armrests to swing up and backward (or down and forward) to provide unrestricted movement of one's arms and hands. If you examine the cockpits of commercial airliners, you'll see that this feature is common in cockpit seats. Otherwise, it's a brilliant chair. If you upgrade it, let me know. Thank you, and kind regards. Brian Mackie, Napier, NZ
Glad that I have bought the Titan BLACK3 Softweave. It provides a lot of lumbar support and the fabric still feels very comfortable even during the hot weather. Furthermore the black color looks stunning in my study room.
I have not been to Secret Lab showroom physically to test out the chair but the online review were all very good. And sure enough, the delivery was fast, easy to assemble, quality are superb and very very comfortable! Moreover I instantly fall in love with the design of the chair for The Joker, it was very detailed and nice! Strongly recommend everyone to get one Secret Lab chair!
This chair is a right fit and awesome piece of invention.