No more worries about peeling.
Enjoy lasting durability and additional protection with our Peel Protection Guarantee and Replacement Program.
All-new Secretlab NEO™ Hybrid Leatherette
3,000,000 cycles of sandpaper rubs. 12x more durable than regular PU leather. A new benchmark for durability. Engineered to thrive in warm, humid climates, Secretlab NEO™ Hybrid Leatherette is primed for years of daily use.
That’s not all. Every Secretlab chair, no matter how old, is covered by one of our two protection plans — the Secretlab Peel Protection Guarantee or Replacement Program.LEARN ABOUT TECHNOLOGY
- Receive a replacement backrest and/or seat base for free or at a heavily subsidized price 
- Replacement parts are backed by a 2-year Peel Protection Guarantee
- 30-min on-site replacement. No hidden costs.
- Available for all Secretlab 2020, 2018 or pre-2018 Series chairs
 Chairs within warranty may still be eligible for FREE replacement.
 Replacement will be upholstered in PRIME™ 2.0 PU Leather for 2020, 2018 and Pre-2018 Series, and Secretlab NEO™ Hybrid Leatherette for 2022 Series.
Fret not. We’ve got you covered.
Two-way transport & 30-min servicing fee for replacement set (Optional) **
* Replacement will be upholstered in PRIME™ 2.0 PU Leather for 2020, 2018 and Pre-2018 Series, and Secretlab NEO™ Hybrid Leatherette for 2022 Series.
** Collection of new parts and return of the original parts can be done at our warehouse location with no added costs.
Is your Secretlab chair peeling? Trade in your old Secretlab chair to offset the cost of your new Secretlab chair.
Peel Protection Guarantee
Frequently Asked Questions
Secretlab PRIME™ 2.0 PU leather has gone through a series of rigorous, custom-designed tests that far exceed industry standards. Constructed only from materials of the highest grade and certified by internationally recognized authorities for durability, it is engineered to deliver lasting comfort.
Secretlab NEO™ Hybrid Leatherette is our new-generation premium leatherette. It combines the best elements of all the different leatherette types we’ve worked with over the years for exceptional strength, flex and abrasion resistance. 12x more durable than regular PU leather, it has been put through an even more gruelling set of tests for industry-leading resilience.
Our industry-first Peel Protection Guarantee is a statement of confidence in the quality of our products and materials. If we don’t hold up our end of the bargain, we’re prepared to replace your backrest and/or seat base for you.
The Peel Protection Guarantee is an extension of our warranty program and covers the peeling of your leatherette upholstery. This is applicable to the Secretlab TITAN Evo 2022, 2020 Series and 2018 Series chairs still under warranty.
If you own an older model or your chair is no longer under warranty, you can still purchase a replacement backrest and/or seat base at a heavily subsidized price.
Secretlab 2020 Series or earlier
Replacement backrests and/or seat bases for 2020 Series chairs and older will be upholstered in Secretlab PRIME™ 2.0 PU leather.
Secretlab TITAN Evo 2022
Replacement backrests and/or seat bases for the Secretlab TITAN Evo 2022 will be upholstered in Secretlab NEO™ Hybrid Leatherette.
Both materials have gone through rigorous, custom-designed tests that far exceed industry standards and are engineered to perform in warm, humid climates.
Frequently Asked Questions
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Keep your Secretlab
chair looking like new
Keep your Secretlab chair in tip-top condition with Secretlab’s Premium Leather Cleaner, specially formulated to thoroughly clean and remove dirt and stains that result from everyday use. Secretlab PRIME™ 2.0 PU leather has been engineered for lasting durability, but it can still benefit from proper care — keep your chair away from sweat and moisture and wipe up any spills immediately.Shop Now