Peel Protection

No more worries about peeling.

Enjoy lasting durability and additional protection with our Peel Protection Guarantee and Replacement Program.
Only available in Singapore
Secretlab x Peel Protection Guarantee

All-new Secretlab NEO™ Hybrid Leatherette

3,000,000 cycles of sandpaper rubs. 12x more durable than regular PU leather. A new benchmark for durability. Engineered to thrive in warm, humid climates, Secretlab NEO™ Hybrid Leatherette is primed for years of daily use.

That’s not all. Every Secretlab chair, no matter how old, is covered by one of our two protection plans — the Secretlab Peel Protection Guarantee or Replacement Program.

LEARN ABOUT TECHNOLOGY

Overview

Peel Protection Guarantee
Peel Protection Guarantee
  • Up to a 5-year Extended warranty
  • Receive a free replacement backrest and/or seat base [2]
  • Available for all Secretlab 2022 and 2020 Series chairs
Replacement Program
Replacement Program
  • Receive a replacement backrest and/or seat base for free or at a heavily subsidized price [2]
  • Replacement parts are backed by a 2-year Peel Protection Guarantee
  • 30-min on-site replacement. No hidden costs.
  • Available for all Secretlab 2020, 2018 or pre-2018 Series chairs
2022 Series
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2020 Series
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2018 Series
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Pre-2018 Series
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2022 Series
2020 Series
2018 Series
Pre-2018 Series
Peel Protection Guarantee
Peel Protection Guarantee
  • Up to a 5-year Extended warranty
  • Receive a free replacement backrest and/or seat base [2]
  • Available for all Secretlab 2022 and 2020 Series chairs
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Replacement Program
Replacement Program
  • Receive a replacement backrest and/or seat base for free or at a heavily subsidized price [2]
  • Replacement parts are backed by a 2-year Peel Protection Guarantee
  • 30-min on-site replacement. No hidden costs.
  • Available for all Secretlab 2020, 2018 or pre-2018 Series chairs
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[1] Chairs within warranty may still be eligible for FREE replacement.

[2] Replacement will be upholstered in PRIME™ 2.0 PU Leather for 2020, 2018 and Pre-2018 Series, and Secretlab NEO™ Hybrid Leatherette for 2022 Series.

Learn how you’re covered
What chair series do I have?

Select the image that best matches your armrest.

2018 Series

If your chair does not have a 2020 Series metal badge, examine the shape of the armrests instead. The armrests on the Secretlab 2018 Series chairs have smooth, contoured edges and are stamped with the Secretlab logo at the front.

SELECT
Pre-2018 Series

The armrests on Secretlab pre-2018 models have large, chamfered edges, instead of the more rounded edges on the 2020 and 2018 Series.

SELECT

Fret not. We’ve got you covered.

Replacement set (Backrest & Seat base) *
2022/2020 SERIES
Within warranty

Covered under
Peel Protection Guarantee

FREE

comes with up to 5-year Peel Protection Guarantee upon purchase

2018 SERIES
Within warranty

Covered under
Replacement Program

FREE
2018 SERIES
Out of warranty

Covered under
Replacement Program

$79

comes with 2-year Peel Protection Guarantee upon replacement

PRE-2018 SERIES
Out of warranty

Covered under
Replacement Program

$99

comes with 2-year Peel Protection Guarantee upon replacement

Two-way transport & 30-min servicing fee for replacement set (Optional) **
2022 and 2020 SERIES
Within warranty

Covered under
Peel Protection Guarantee

$29
2018 SERIES
Within warranty

Covered under
Replacement Program

$29
2018 SERIES
Out of warranty

Covered under
Replacement Program

$29
PRE-2018 SERIES
Out of warranty

Covered under
Replacement Program

$29
2022/2020 SERIES
Within warranty

Covered under
Peel Protection Guarantee

2018 SERIES
Within warranty

Covered under
Replacement Program

2018 SERIES
Out of warranty

Covered under
Replacement Program

PRE-2018 SERIES
Out of warranty

Covered under
Replacement Program

Replacement set (Backrest & Seat base) *
FREE

comes with up to 5-year Peel Protection Guarantee upon purchase

FREE
$79

comes with 2-year Peel Protection Guarantee upon replacement

$99

comes with 2-year Peel Protection Guarantee upon replacement

Two-way transport & 30-min servicing fee for replacement set (Optional) **
$29
$29
$29
$29

* Replacement will be upholstered in PRIME™ 2.0 PU Leather for 2020, 2018 and Pre-2018 Series, and Secretlab NEO™ Hybrid Leatherette for 2022 Series.

** Collection of new parts and return of the original parts can be done at our warehouse location with no added costs.

Replacement Program
Trade-in Value

Is your Secretlab chair peeling? Trade in your old Secretlab chair to offset the cost of your new Secretlab chair.

2020/2018 SERIES
Within warranty
$150
2018 SERIES
Out of warranty
$140
PRE-2018 SERIES
Out of warranty
$120

Replacement Program
Trade-in Value

Is your Secretlab chair peeling? Trade in your old Secretlab chair to offset the cost of your new Secretlab chair.

2020/2018 SERIES
Within warranty
$150
2018 SERIES
Out of warranty
$140
PRE-2018 SERIES
Out of warranty
$120
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Peel Protection Guarantee
Frequently Asked Questions
Have a question? Our support specialists are here to help.

Secretlab PRIME™ 2.0 PU leather has gone through a series of rigorous, custom-designed tests that far exceed industry standards. Constructed only from materials of the highest grade and certified by internationally recognized authorities for durability, it is engineered to deliver lasting comfort.

Secretlab NEO™ Hybrid Leatherette is our new-generation premium leatherette. It combines the best elements of all the different leatherette types we’ve worked with over the years for exceptional strength, flex and abrasion resistance. 12x more durable than regular PU leather, it has been put through an even more gruelling set of tests for industry-leading resilience.

Our industry-first Peel Protection Guarantee is a statement of confidence in the quality of our products and materials. If we don’t hold up our end of the bargain, we’re prepared to replace your backrest and/or seat base for you.

The Peel Protection Guarantee is an extension of our warranty program and covers the peeling of your leatherette upholstery. This is applicable to the Secretlab TITAN Evo 2022, 2020 Series and 2018 Series chairs still under warranty.

If you own an older model or your chair is no longer under warranty, you can still purchase a replacement backrest and/or seat base at a heavily subsidized price.

When you join our Extended Warranty Program and extend the warranty on your Secretlab TITAN Evo 2022 or 2020 Series chair to 5 years, your Peel Protection Guarantee is automatically extended to 5 years as well.

Secretlab 2020 Series or earlier

Replacement backrests and/or seat bases for 2020 Series chairs and older will be upholstered in Secretlab PRIME™ 2.0 PU leather.

Secretlab TITAN Evo 2022

Replacement backrests and/or seat bases for the Secretlab TITAN Evo 2022 will be upholstered in Secretlab NEO™ Hybrid Leatherette.

Both materials have gone through rigorous, custom-designed tests that far exceed industry standards and are engineered to perform in warm, humid climates.

Replacement Program
Frequently Asked Questions
Have a question? Our support specialists are here to help.
Under the Secretlab Replacement Program, Secretlab will replace any peeling backrests and/or seat bases on eligible chairs. Depending on your chair model and whether or not it is still under warranty, we will provide these replacement parts for free or at a heavily subsidized cost. You can find out if your chair is eligible in the table above.
The Replacement Program is only applicable to chairs that are experiencing peeling. However, your chair is still covered under our standard warranty terms, which you can read more about here. Should you require further assistance, please reach out to our support team via our contact page.
All replacement parts will adhere to your original order and we are unable to switch to a different model, colorway or upholstery. If you want a different replacement part, you may consider our trade-in option instead.
Yes, all replacement parts are upholstered in Secretlab PRIME™ 2.0 PU leather. PRIME™ 2.0 PU leather has been engineered to be 4x more durable than regular PU leather and designed to perform in warm, humid climates.
Our replacement parts are made to order and the shipping duration may vary. However, once the replacement parts arrive, the replacement can be completed within a single servicing appointment and will take approximately 15 - 20 minutes. You will not have to go without your chair while waiting for the parts to be replaced.
Should you opt for our technician to assist with the replacement, they will disassemble your chair for you and collect the old parts for proper disposal. They will then install the new replacement parts for you. If you opted to carry out the replacement yourself, you can reach out to our support team for help with disassembly.
The replacement backrest and seat base are covered by a 2-year Peel Protection Guarantee and a 14-day accessories warranty. Should you encounter any issues with them, please contact our support team via our contact page.
Once you have submitted your request for the replacement parts, our support team will reach out to you with a unique payment link. You can then make payment via debit or credit card.

Application Form

* All fields are mandatory

Once you've identified your Secretlab chair model and your warranty status, simply fill in this form to apply for your respective protection program. After you've successfully submitted the form, we'll send you an email within 2 to 3 business days to verify the replacement part model that will be sent to you and to make any payment if needed.

Link to photo(s) of your chair and portions of the seat base or backrest that are peeling. You may upload your images to Google Drive or Dropbox - please ensure they are not made private.

For multiple chair orders, please submit once for each chair to be replaced/traded-in.

Keep your Secretlab
chair looking like new

Keep your Secretlab chair in tip-top condition with Secretlab’s Premium Leather Cleaner, specially formulated to thoroughly clean and remove dirt and stains that result from everyday use. Secretlab PRIME™ 2.0 PU leather has been engineered for lasting durability, but it can still benefit from proper care — keep your chair away from sweat and moisture and wipe up any spills immediately.

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