[Singapore] New Peel Protection Guarantee for Secretlab 2020 & 2018 Series Chairs
Last Updated: 21st June 2019
We will be offering a 3-Year (extendable to 5 years for those under Secretlab 5 year extended warranty program) Peel Protection Guarantee to all existing and future purchasers of the new Secretlab 2020 Series in PRIME™ 2.0 PU Leather. This Guarantee is exclusive to Singapore purchasers. More information regarding the Peel Protection Guarantee can be read below.
We will also be extending this Peel Protection Guarantee to previous-generation 2018 Series users in PU Leather for the period of their warranty (2 years).
This new Peel Protection Guarantee is a testament of our commitment to enable our Secretlab users to sit with even greater peace of mind.
Frequently Asked Questions
Secretlab’s Peel Protection Guarantee warrants against peeling of the PU Leather, commonly caused by humidity and perspiration.
If Secretlab has determined that a claim under the Peel Protection Guarantee is valid, Secretlab will provide a replacement part in accordance with the applicable warranty terms.
Secretlab reserves the right to refuse any claim under this warranty in the event of fraud, dishonesty, misconduct, intentional misuse or abuse of the Product.
Secretlab’s Peel Protection Guarantee is specifically meant to cover peeling of the PU Leather, and does not cover normal wear and tear of surfaces, including but not limited to aesthetical degradation of upholstery, stitching, and cuts, scratches or damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes.
Secretlab’s warranty covers defects in manufacturing and most functionality. For more information, visit our Warranty Page.
Please contact our specialists via the Contact Us page.
Ensuring you enjoy a long-lasting sitting experience of the highest standard, is our biggest priority. This is why despite <1% of users encountering peeling of their PU leather after years of enjoying their Secretlab chair, we went to great lengths to engineer a material to improve on this.
Firstly, it is universally known that prolonged exposure to humidity, sweat/liquid, coupled with excessive friction, causes PU leather to deteriorate. Hence, most of these incidents occur almost exclusively in Singapore, in non-air-conditioned environments.
Providing you with unprecedented durability meant we had to take on an unprecedented approach. For this, we worked with the experts at the Agency of Science, Technology and Research (A*STAR) to design a special test that was an intense simulation of use in a tropical climate, just like in Singapore. The results show that the latest Secretlab PRIME™ 2.0 PU Leather greatly outperformed the regular PU leather, retaining its structural integrity even after being put through this grueling test, and proving to be 4 times more liquid-resistant than regular PU.
Now, on top of delivering even greater durability, we want to ensure you can truly sit with greater peace of mind, because you deserve only the best.
To ensure that your Secretlab chair is kept at its best, we encourage you to follow the simple steps in the Aftercare Guide included with your chair. For alternative upholstery options, check out our SoftWeave™ fabric series or NeueChair™ mesh chairs.