No more worries about peeling.
Enjoy lasting durability and additional protection with our Peel Protection Guarantee and Replacement Program.

All-new Secretlab NEO™ Hybrid Leatherette
3,000,000 cycles of wool abradant fabric/woven wool rubs. 12x more durable than regular PU leather. A new benchmark for durability. Engineered to thrive in warm, humid climates, Secretlab NEO™ Hybrid Leatherette is primed for years of daily use.
That’s not all. Every Secretlab chair, no matter how old, is covered by one of our two protection plans — the Secretlab Peel Protection Guarantee or Replacement Program.
LEARN ABOUT TECHNOLOGYOverview
Peel Protection Guarantee
- Up to a 5-year Extended warranty
- Receive a free replacement backrest and/or seat base [2]
- Available for all Secretlab TITAN Evo and Secretlab Classics chairs
Replacement Program
- Receive a replacement backrest and/or seat base for free or at a heavily subsidized price [2]
- Replacement parts are backed by a 2-year Peel Protection Guarantee
- 30-min on-site replacement. No hidden costs.
- Available for all Secretlab Classics, 2018 or pre-2018 Series chairs
Secretlab TITAN Evo
Secretlab Classics
2018 Series
Pre-2018 Series
Secretlab TITAN Evo
Secretlab Classics
2018 Series
Pre-2018 Series
Peel Protection Guarantee
- Up to a 5-year Extended warranty
- Receive a free replacement backrest and/or seat base [2]
- Available for all Secretlab TITAN Evo and Secretlab Classics chairs
Replacement Program
- Receive a replacement backrest and/or seat base for free or at a heavily subsidized price [2]
- Replacement parts are backed by a 2-year Peel Protection Guarantee
- 30-min on-site replacement. No hidden costs.
- Available for all Secretlab Classics, 2018 Series or Pre-2018 Series chairs
[1] Chairs within warranty may still be eligible for FREE replacement.
[2] Replacement will be upholstered in PRIME™ 2.0 PU Leather for Secretlab Classics, 2018 Series and Pre-2018 Series, and Secretlab NEO™ Hybrid Leatherette for TITAN Evo.
Fret not. We’ve got you covered.
Replacement set (Backrest & Seat base) *
Secretlab TITAN Evo / Secretlab Classics
Within warranty
Covered under
Peel Protection Guarantee
FREE
comes with up to 5-year Peel Protection Guarantee upon purchase
2018 SERIES
Within warranty
Covered under
Replacement Program
FREE
2018 SERIES
Out of warranty
Covered under
Replacement Program
$79
comes with 2-year Peel Protection Guarantee upon replacement
PRE-2018 SERIES
Out of warranty
Covered under
Replacement Program
$99
comes with 2-year Peel Protection Guarantee upon replacement
Two-way transport & 30-min servicing fee for replacement set
Secretlab TITAN Evo / Secretlab Classics
Within warranty
Covered under
Peel Protection Guarantee
$29
2018 SERIES
Within warranty
Covered under
Replacement Program
$29
2018 SERIES
Out of warranty
Covered under
Replacement Program
$29
PRE-2018 SERIES
Out of warranty
Covered under
Replacement Program
$29
Secretlab TITAN Evo / Secretlab Classics
Within warranty
Covered under
Peel Protection Guarantee
2018 SERIES
Within warranty
Covered under
Replacement Program
2018 SERIES
Out of warranty
Covered under
Replacement Program
PRE-2018 SERIES
Out of warranty
Covered under
Replacement Program
Replacement set (Backrest & Seat base) *
FREE
comes with up to 5-year Peel Protection Guarantee upon purchase
FREE
$79
comes with 2-year Peel Protection Guarantee upon replacement
$99
comes with 2-year Peel Protection Guarantee upon replacement
Two-way transport & 30-min servicing fee for replacement set
$29
$29
$29
$29
* Replacement will be upholstered in PRIME™ 2.0 PU Leather for Secretlab Classics, 2018 Series and Pre-2018 Series, and Secretlab NEO™ Hybrid Leatherette for TITAN Evo.
Replacement Program
Trade-in Value
Is your Secretlab chair peeling? Trade in your old Secretlab chair to offset the cost of your new Secretlab chair.
Secretlab Classics / 2018 SERIES
Within warranty
$150
2018 SERIES
Out of warranty
$140
PRE-2018 SERIES
Out of warranty
$120
Replacement Program
Trade-in Value
Is your Secretlab chair peeling? Trade in your old Secretlab chair to offset the cost of your new Secretlab chair.
Secretlab Classics / 2018 SERIES
Within warranty
$150
2018 SERIES
Out of warranty
$140
PRE-2018 SERIES
Out of warranty
$120
Peel Protection Guarantee
Frequently Asked Questions
Secretlab PRIME™ 2.0 PU leather has gone through a series of rigorous, custom-designed tests that far exceed industry standards. Constructed only from materials of the highest grade and certified by internationally recognized authorities for durability, it is engineered to deliver lasting comfort.
Secretlab NEO™ Hybrid Leatherette is our new-generation premium leatherette. It combines the best elements of all the different leatherette types we’ve worked with over the years for exceptional strength, flex and abrasion resistance. 12x more durable than regular PU leather, it has been put through an even more gruelling set of tests for industry-leading resilience.
Our industry-first Peel Protection Guarantee is a statement of confidence in the quality of our products and materials. If we don’t hold up our end of the bargain, we’re prepared to replace your backrest and/or seat base for you.
The Peel Protection Guarantee is an extension of our warranty program and covers the peeling of your leatherette upholstery. This is applicable to the Secretlab TITAN Evo, Secretlab Classics* and Secretlab 2018 Series chairs still under warranty.
If you own an older model or your chair is no longer under warranty, you can still purchase a replacement backrest and/or seat base at a heavily subsidized price.
* Secretlab Classics is the official collection of our 2020 award-winning gaming chairs, which includes the Secretlab OMEGA 2020, the Secretlab TITAN 2020 and TITAN XL 2020, and all their Special Edition (SE) variants.
* Secretlab Classics is the official collection of our 2020 award-winning gaming chairs, which includes the Secretlab OMEGA 2020, the Secretlab TITAN 2020 and TITAN XL 2020, and all their Special Edition (SE) variants.
Secretlab Classics or earlier
Replacement backrests and/or seat bases for Secretlab Classics* chairs and older will be upholstered in Secretlab PRIME™ 2.0 PU leather.
* Secretlab Classics is the official collection of our 2020 award-winning gaming chairs, which includes the Secretlab OMEGA 2020, the Secretlab TITAN 2020 and TITAN XL 2020, and all their Special Edition (SE) variants.
Secretlab TITAN Evo
Replacement backrests and/or seat bases for the Secretlab TITAN Evo will be upholstered in Secretlab NEO™ Hybrid Leatherette.
Both materials have gone through rigorous, custom-designed tests that far exceed industry standards and are engineered to perform in warm, humid climates.
Replacement Program
Frequently Asked Questions

Keep your Secretlab
chair looking like new
Keep your Secretlab chair in tip-top condition with Secretlab’s Premium Leather Cleaner, specially formulated to thoroughly clean and remove dirt and stains that result from everyday use. Secretlab PRIME™ 2.0 PU leather has been engineered for lasting durability, but it can still benefit from proper care — keep your chair away from sweat and moisture and wipe up any spills immediately.
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