No more worries about peeling.

Enjoy lasting durability and additional protection with our Peel Protection Guarantee and Replacement Program.
Only available in Singapore

The NEW PRIME™ 2.0 PU leather
puts to rest your worries about peeling

Secretlab PRIME™ 2.0 PU leather was developed specifically to address your concerns about peeling. Engineered to be 4x more durable than regular PU leather, it is designed to perform in warm, humid climates.

That’s not all. Every Secretlab chair, no matter how old, is covered by one of our two protection plans — the Secretlab Peel Protection Guarantee and Replacement Program.

LEARN ABOUT CERTIFICATIONS

Overview

Peel Protection Guarantee
  • Up to a 5-year industry-first coverage
  • Receive a free replacement backrest and/or seat base in PRIME™ 2.0 PU leather
  • Available for all Secretlab 2020 Series chairs
Replacement Program
  • Receive a replacement backrest and/or seat base in PRIME™ 2.0 PU leather for free or at a heavily subsidized price
  • Replacement parts are backed by a 2-year Peel Protection Guarantee
  • 30-min on-site replacement and no hidden costs
  • Available for Secretlab 2018 or pre-2018 series chairs
2020 Series
2018 Series
Pre-2018 Series
2020 Series
2018 Series
Pre-2018 Series
Peel Protection Guarantee
  • Up to a 5-year industry-first coverage
  • Receive a free replacement backrest and/or seat base in PRIME™ 2.0 PU leather
  • Available for all Secretlab 2020 Series chairs
Replacement Program
  • Receive a replacement backrest and/or seat base in PRIME™ 2.0 PU leather for free or at a heavily subsidized price
  • Replacement parts are backed by a 2-year Peel Protection Guarantee
  • 30-min on-site replacement and no hidden costs
  • Available for Secretlab 2018 or pre-2018 series chairs

¹ Chairs within warranty may still be eligible for FREE replacement.

Fret not. We’ve got you covered.

Replacement set (Backrest & Seat base in PRIME™ 2.0 PU Leather)
2020 SERIES
Within warranty

Covered under
Peel Protection Guarantee

FREE

comes with up to 5-year Peel Protection Guarantee upon purchase

2018 SERIES
Within warranty

Covered under
Replacement Program

FREE
2018 SERIES
Out of warranty

Covered under
Replacement Program

$79

comes with 2-year Peel Protection Guarantee upon replacement

PRE-2018 SERIES
Out of warranty

Covered under
Replacement Program

$99

comes with 2-year Peel Protection Guarantee upon replacement

Two-way transport & 30-min servicing fee for replacement set (Optional)*
* Collection of new parts and return of the original parts can be done at our warehouse location with no added costs.
2020 SERIES
Within warranty

Covered under
Peel Protection Guarantee

$29
2018 SERIES
Within warranty

Covered under
Replacement Program

$29
2018 SERIES
Out of warranty

Covered under
Replacement Program

$29
PRE-2018 SERIES
Out of warranty

Covered under
Replacement Program

$29
2020 SERIES
Within warranty

Covered under
Peel Protection Guarantee

2018 SERIES
Within warranty

Covered under
Replacement Program

2018 SERIES
Out of warranty

Covered under
Replacement Program

PRE-2018 SERIES
Out of warranty

Covered under
Replacement Program

Replacement set (Backrest & Seat base in PRIME 2.0 PU Leather)
FREE

comes with up to 5-year Peel Protection Guarantee upon purchase

FREE
$79

comes with 2-year Peel Protection Guarantee upon replacement

$99

comes with 2-year Peel Protection Guarantee upon replacement

Two-way transport & 30-min servicing fee for replacement set (Optional)*
* Collection of new parts and return of the original parts can be done at our warehouse location with no added costs.
$29
$29
$29
$29

Replacement Program
Trade-in Value

Is your Secretlab 2018 or pre-2018 series chair peeling? Trade in your old Secretlab chair to offset the cost of your new Secretlab chair.

2018 SERIES
Within warranty
$150
2018 SERIES
Out of warranty
$140
PRE-2018 SERIES
Out of warranty
$120

Replacement Program
Trade-in Value

Is your Secretlab 2018 or pre-2018 series chair peeling? Trade in your old Secretlab chair to offset the cost of your new Secretlab chair.

2018 SERIES
Within warranty
$150
2018 SERIES
Out of warranty
$140
PRE-2018 SERIES
Out of warranty
$120
Apply Now
Peel Protection Guarantee
Frequently Asked Questions
Have a question? Our support specialists are here to help.
How does the Peel Protection Guarantee complement Secretlab PRIME™ 2.0 PU leather?
Secretlab PRIME™ 2.0 PU leather has gone through a series of rigorous, custom-designed tests that exceed established industry standards. Constructed only from materials of the highest grade and certified by internationally recognized authorities for both safety and durability, it is engineered to deliver lasting comfort. Our industry-first Peel Protection Guarantee is a statement of confidence in the quality of our products and materials, so you can sit with an even greater peace of mind knowing we've got you covered in the years ahead.
What is the Peel Protection Guarantee?
The Peel Protection Guarantee is an extension of our warranty program and specifically covers the peeling of your leatherette upholstery. This is applicable to Secretlab 2020 and 2018 Series chairs still under warranty. If you own an older model or your chair is no longer under warranty, you are still eligible to purchase a replacement backrest and/or seat base at a highly subsidized price.
Is the Peel Protection Guarantee the same as your warranty program?
Our warranty program covers all functional parts of the chair. The Peel Protection Guarantee is an extension of that and covers the wear-and-tear or peeling of our leatherette upholstery. You can find out more about Secretlab’s warranty terms here.
Do I need to register to be covered by the Peel Protection Guarantee?
No registration is needed. Your chair is covered by both our Peel Protection Guarantee and warranty program from the day you receive it.
I have extended the warranty for my Secretlab 2020 Series chair under your Extended Warranty Program. Can I also extend the duration of the Peel Protection Guarantee?
You can extend the warranty on all Secretlab 2020 Series chairs to 5 years by joining the Warranty Extension Program. Your Peel Protection Guarantee will be automatically extended to 5 years as well.
Replacement Program
Frequently Asked Questions
Have a question? Our support specialists are here to help.
What is the Replacement Program?
Under the Secretlab Replacement Program, Secretlab will replace any peeling backrests and/or seat bases on eligible chairs. Depending on your chair model and whether or not it is still under warranty, we will provide these replacement parts for free or at a heavily subsidized cost. You can find out if your chair is eligible in the table above.
I do not have any issues with my chair. Can I still have it replaced?
The Replacement Program is only applicable to chairs that are experiencing peeling. However, your chair is still covered under our standard warranty terms, which you can read more about here. Should you require further assistance, please reach out to our support team via our contact page.
Can I choose a different model/colorway/upholstery for the replacement parts?
All replacement parts will adhere to your original order and we are unable to switch to a different model, colorway or upholstery. If you want a different replacement part, you may consider our trade-in option instead.
Will my replacement backrest and/or seat base be upholstered in PRIME™ 2.0 PU leather?
Yes, all replacement parts are upholstered in Secretlab PRIME™ 2.0 PU leather. PRIME™ 2.0 PU leather has been engineered to be 4x more durable than regular PU leather and designed to perform in warm, humid climates.
How long will it take to replace the backrest and seat base?
Our replacement parts are made to order and the shipping duration may vary. However, once the replacement parts arrive, the replacement can be completed within a single servicing appointment and will take approximately 15 - 20 minutes. You will not have to go without your chair while waiting for the parts to be replaced.
How do I disassemble my chair?
Should you opt for our technician to assist with the replacement, they will disassemble your chair for you and collect the old parts for proper disposal. They will then install the new replacement parts for you. If you opted to carry out the replacement yourself, you can reach out to our support team for help with disassembly.
Are my replacement parts covered under your warranty?
The replacement backrest and seat base are covered by a 2-year Peel Protection Guarantee and a 14-day accessories warranty. Should you encounter any issues with them, please contact our support team via our contact page.
How do I make payment for the replacement parts?
Once you have submitted your request for the replacement parts, our support team will reach out to you with a unique payment link. You can then make payment via debit or credit card.

Application Form

* All fields are mandatory

Once you've identified your Secretlab chair model and your warranty status, simply fill in this form to apply for your respective protection program. After you've successfully submitted the form, we'll send you an email within 2 to 3 business days to verify the replacement part model that will be sent to you and to make any payment if needed.

Link to photo(s) of your chair and portions of the seat base or backrest that are peeling. You may upload your images to Google Drive or Dropbox - please ensure they are not made private.

For multiple chair orders, please submit once for each chair to be replaced/traded-in.

Keep your Secretlab
chair looking like new

Keep your Secretlab chair in tip-top condition with Secretlab’s Premium Leather Cleaner, specially formulated to thoroughly clean and remove dirt and stains that result from everyday use. Secretlab PRIME™ 2.0 PU leather has been engineered for lasting durability, but it can still benefit from proper care — keep your chair away from sweat and moisture and wipe up any spills immediately.

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