Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.
Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you’re unsure about the additional costs.
Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
Yes. We deliver 7 days a week, with the exception of Public Holidays. Simply choose the delivery date and time that suits your schedule at checkout. Three time slots are available daily for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
Limited same-day delivery slots are available as well for orders placed before 5pm. If you opt for same-day delivery, we’ll deliver your order on the day of purchase between 7pm and 10pm. Do note that there will be an additional fee of S$19 per chair or desk for same-day deliveries.
Once your order ships, you’ll receive a tracking number that you can use to follow your package as it makes its way to you. We’ll also send you an SMS reminder regarding the delivery of your order. If you require further assistance, you can call us at +65 6341 5032.
Secretlab TITAN 2020
Loving my chair
It's been some time since using the secret lab chair and I have to say that I am simply in love with this. All of my prior back pain and discomfort from sitting at the desk has completely gone, its a total comfortable experience since owning the chair
Best chair I've ever used.
Love the feel of this chair, I'm pretty tall so my head is almost always over the top of the chair but the XL is the perfect height and I love the magnetic pillow. While I like the adjustable lumbar I think I prefer using a separate pillow for that and secret labs has a good one.
I knew SecretLab was the best on this market but this first experience with their gaming chair clearly confirmed their reputation. I'm glad they made this Jinx chair ! Fishbone in the back is embroidered and the leather is super smooth
The perfect chair
I have owned my Titan for about 6 months now and I can’t even explain how much I love it. I came from a cheaper Amazon desk chair and I always had back pain after working at my desk. My Titan complete solved the back pain and the chair looks fantastic in my setup!
like the chair xuxu will recommend you to buy