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Frequently Asked Questions
Why choose a Secretlab chair over other chairs?

At Secretlab, we recognize the importance of having an ergonomic chair. Statistics have shown that people spend more than half of their waking hours sitting down, and on chairs with insufficient support. This results in a high chance for improper posture, which can lead to chronic back health problems over time.

The Secretlab 2020 Series is the gold standard of gaming seats—internationally recognized and certified for both quality as well as reliability for the best sitting experience.

Since 2014, the unparalleled comfort and support provided by Secretlab chairs has been winning awards and hearts worldwide. This is why Secretlab is the preferred choice of many global esports tournaments, gaming professionals, and enthusiasts all over. After all, our founders, Ian and Alaric played StarCraft II competitively, and have experienced first-hand the physical rigour and strain from spending long periods on chairs that simply fell short.

In addition, to ensure you get the best value, we sell directly to you. This eliminates extra costs such as overseas distributor margins, local distributor margins, retailer margins, and storefront costs.

Choosing a Secretlab chair is an investment in comfort. It's easy to overlook the importance of a chair that supports you well and keeps you comfortable, but your back will thank you in the long run.

How do I know if a Secretlab chair will be a good fit for me?

We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height.

To find a Secretlab chair that may be your best fit, check out our Sizing Guide.

However, we understand that people come in different shapes and sizes hence our Sizing Guide is a general guideline, and to find out which Secretlab chair suits your physical structure and sitting preference best, check out the full specifications here

How do I assemble my Secretlab Chair?

Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.

The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.

If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.

How will my order be shipped?

We ship our chairs with DHL International Shipping, and subsequently by a local courier service based in the destination country.

Our chairs are delivered flat-packed in a large box, with the parts inside securely protected by thick layers of foam.

How much will shipping cost, and how long will it take?

Our chairs are shipped out from our warehouse in Singapore, where we are based. Once payment has been confirmed, please allow for 1-2 working days for your order to be processed, after which we will ship your order by DHL. Shipping is at SGD $99 and this excludes customs duties and taxes.

Shipping timings will depend on your location but orders typically take 3 - 5 days to get delivered to you from our headquarters in Singapore.

* Shipping duration given above is an estimate.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Can I track my order?

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

What does your warranty cover?

To summarize on our warranty policy:

  • Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
  • Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
  • For international orders, the cost of shipping of replacement components will be half borne by the purchaser (excluding any additional cost from custom duties and taxes)
  • Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

How do I extend my warranty?

Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Chairs.

To extend your warranty to 5 years, simply post a photo of your new chair on your social media (Facebook, Instagram, Twitter) and apply on our Warranty Extension page.

How do I pay for my order?

We accept payment via Credit/Debit cards and also bank transfer. You can reach out via our contact form to find out more.

How do I extend my warranty?

Once your order has been successfully placed, you will receive an order confirmation email with your order details. After a short processing period, a shipping confirmation email containing tracking details will be sent to you, and you will be able to track the delivery of your chair package.

When you purchase a pre-order product, the estimated shipping date for your order at the time of your purchase can be found in your order confirmation email and invoice. This date is an estimation of when your purchase will be back in stock and shipped to you.

Once the shipment for your chosen chair model and colorway arrives, we will work to have your chair dispatched to you soonest possible. A shipping confirmation email with the tracking details will be sent to you once the chair is on its way so you can keep track of its delivery status.


Secretlab Warranty Statement (International)

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