Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.
Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you’re unsure about the additional costs.
Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
Yes. We deliver 7 days a week, with the exception of Public Holidays. Simply choose the delivery date and time that suits your schedule at checkout. Three time slots are available daily for delivery:
- 11am - 3pm
- 3pm - 6pm
- 7pm - 10pm
Limited same-day delivery slots are available as well for orders placed before 5pm. If you opt for same-day delivery, we’ll deliver your order on the day of purchase between 7pm and 10pm. Do note that there will be an additional fee of S$19 per chair or desk for same-day deliveries.
Once your order ships, you’ll receive a tracking number that you can use to follow your package as it makes its way to you. We’ll also send you an SMS reminder regarding the delivery of your order. If you require further assistance, you can call us at +65 6341 5032.
Secretlab OMEGA 2020
Incredible quality, will be buying from secretlab exclusively from now on.
You get what you pay for
I've been looking online for a long time to find a good chair, and I stayed away from Secretlab due to its high price! I finally just gave in (based off many recommendations from friends and online) and I just bought one... Best decision I've ever made for my posture health. Like a lot of people nowadays, I WfH, and this chair has definitely saved my back in comparison to my previous chair! Would recommend!
I was very hesitant to buy such an expensive chair at first. I couldn’t see it in person nor there was a store for me to test it. Considering that I am only 5 feet tall, finding a good chair is very hard for me. I’ve been working from home since the pandemic started and have been doing a lot of overtime during the holidays. Because of that, I felt the need to get a better chair since I also suffer from bad posture. I took the chance and I got the Titan Evo 2022 leatherette Miss Fortune chair. It is absolutely stunning. I was worried that the gold was going to fade one day but it’s actually sewn in rather than printed. I love the fact that there are different sizes available. When I first sat on it, I truly felt that it was made for me. I also LOVE the fact that the pillow is magnetic (it looks sooo slick). The leather is super soft and you can tell that it really is high quality. I showed the chair to my bosses on a Teams call and they were so impressed with it that they are now tempted to get one for themselves. I haven’t bought anything for work since the pandemic started and I am so happy that this big purchase was the only thing that I needed.
Great chair ! Best ever
Love my new chair , super comfortable!
Well I usually buy 150$ chairs that end up not supporting me well enough and they end up creaking after a few months and the frame starting to break etc until one day I said you know what? I’ll spend the money, sure it’s a lot of it but so far it’s working out pretty well and I hope it’ll last for the years to come.